Returns & Exchanges
At Shropshire Design, we want you to be completely satisfied with your luxury home furnishings; if an item isn't quite right, you can return it within 14 days of delivery for a full refund. Please ensure all items are returned in their original packaging and in a resaleable condition.
Initiate Your Return
Contact our customer concierge team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Item
Carefully repackage your items in their original Shropshire Design boxes, ensuring all protective padding is in place to prevent damage during transit.
Arrange Collection or Postage
For small decor items, utilize a tracked courier service; for larger furniture pieces, our team will help you schedule a professional two-man collection service.
Quality Inspection and Refund
Once your return arrives at our warehouse, our quality control team will inspect the item and process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing